Refund Policy & Delivery
How do I return an item?
If the customer chooses to cancel the installation of the shelter for any reason, the following refunds or charges apply:
Five business days before the planned installation date:
The Entire Deposit amount of shelter and Rock SolidTM payment will be refunded. Less than five days before the planned installation date: No refund of Deposit or Rock SolidTM payment.
Day of installation date:
Full agreement price is due. All cancellations must be made in writing and faxed to: (615) 233-1939 or delivered to 700 Swan Dr. Smyrna, TN 37167.
If the customer reschedules the installation date without a 48-hour notice, an additional charge of $300 will apply.
Delivery & Timing
When will my order ship?
Shelters will be transported via NSS vehicles and handled by certified installers. Installations are typically scheduled two to three weeks from order date.
National Storm Shelters builds, sells and installs your shelter keeping it simple for you, giving you a one-stop-shop!